All our shipments originate from Dubai, United Arab Emirates.
Tracking Your Shipment Once your order is confirmed, delivery is expected within 24-72 business hours for standard shipping or within 24 hours for express shipping.
For international customers, please contact us via WhatsApp at +971-566206022 for real-time updates on your shipment.
Note: Any customs duties, taxes, or clearance fees for orders shipped outside the UAE are the customer's responsibility.
If your tracking status shows "delivered," but you have not received your package, please follow these steps:
✔ Check with family members or neighbors, as the package may have been delivered to them by mistake.
✔ If you still cannot locate the package, contact us immediately, and we will initiate an investigation to resolve the issue.
Your satisfaction is our priority, and we are committed to providing the best shopping experience.
Due to the complexity of the crafting process and multiple influencing factors, we cannot guarantee the final performance of your product. Therefore, we strongly recommend starting with a Discovery Kit and conducting all necessary tests to determine the ideal ingredient combination.
Please note: Yosocandle.com assumes no liability for the outcome of finished products made using our ingredients.
Currently, we do not accept returns or exchanges; however, if you receive a damaged or incorrect item, we will promptly issue a refund or replacement.
If you experience any issues, please do not hesitate to contact us—we are always here to help!
We are committed to ensuring the timely delivery of your order. We ship across the GCC and Jordan through a third-party shipping provider. Delivery may take up to 15 business days depending on customs clearance.
To track your shipment, please contact us via WhatsApp or call +971-566206022.
Please note:
✔ All international orders require full prepayment online before shipping.
✔ To place an order, kindly reach out to us via WhatsApp or call +971-566206022, and we will provide you with a shipping quote from our logistics partner.
✔ All international orders are handled by a third-party shipping provider. The estimated delivery time is an average and may vary. We are not responsible for delays caused by the shipping carrier, but we can share the provider’s details upon request after order confirmation.
